Return Policy

Returns & Exchanges Policy – AURENZA WATCHES

At AURENZA WATCHES, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. If you receive a product that is eligible for return or exchange, please follow the guidelines below.

Eligibility for Returns & Exchanges

We may accept returns or exchanges when:

  • The watch is unused and unworn.

  • The product is returned in its original condition and packaging.

  • The watch includes all original accessories, tags, and other items supplied with the order, where applicable.

  • The return or exchange request is made within the applicable return period.

  • The product is not damaged, altered, scratched, or misused by the customer.

Products that show signs of wear, damage, misuse, or alteration may not be eligible for return or exchange.

Please keep your order information or invoice available when contacting us regarding a return or exchange.

Items Not Eligible for Return or Exchange

A return or exchange may not be accepted if:

  • The product has been worn or used.

  • The product has been damaged after delivery due to improper handling or misuse.

  • Original packaging, accessories, tags, or other included items are missing.

  • The product has been modified or repaired by an unauthorized person.

  • The return request does not meet our applicable return requirements.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to an incorrect, defective, or damaged product received from AURENZA WATCHES.

We recommend using a reliable and traceable courier service when sending a return.

Original delivery or shipping charges may be non-refundable unless otherwise applicable under our policies.

Inspection of Returned Products

All returned products are subject to inspection after they are received.

Our team will check the condition of the watch, packaging, accessories, and other included items before approving a return, exchange, or refund.

If the returned product does not meet the eligibility requirements, the return may be declined.

Refund Processing

If your return is approved and a refund is applicable, the refund will be processed according to the payment method and applicable refund terms.

Processing time may vary depending on the payment method and financial institution involved.

For complete information regarding refunds, please refer to our Refund Policy.

How to Request a Return or Exchange

1. Contact Our Support Team

Before sending any product back, contact AURENZA WATCHES at:

📧 aurenzawatches.com@gmail.com

Please provide your order details and explain the reason for your return or exchange.

2. Receive Return Instructions

Our support team will review your request and provide the appropriate instructions if your order is eligible for return or exchange.

3. Prepare the Product

Pack the watch securely and include the original packaging, accessories, tags, and other items received with the order, where applicable.

4. Ship the Product

Send the package using the return instructions provided by our support team. Please retain your courier receipt and tracking information until your request has been completed.

Return & Exchange Address

For return instructions and the appropriate return address, please contact our support team before shipping your product.

AURENZA WATCHES
46 ADA Faislabad Road, Sargodha, Pakistan

Do not send a return package without contacting us first, as this may delay the processing of your request.

Need Help?

If you have any questions about returns or exchanges, please contact us:

📧 aurenzawatches.com@gmail.com

📍 46 ADA Faislabad Road, Sargodha, Pakistan

Our team will be happy to assist you.

Thank you for choosing AURENZA WATCHES.

We appreciate your trust and are committed to providing you with a reliable shopping experience.